Terms of Service

Updated: 28.01.2025

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with StrengthXPhysio, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and StrengthXPhysio.

Under no circumstances shall the StrengthXPhysio team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the StrengthXPhysio team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

StrengthXPhysio is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

LICENSE

StrengthXPhysio grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement.

These General Terms and Conditions constitute a contract between you and StrengthXPhysio (referred to in these General Terms and Conditions as "StrengthXPhysio", "us", "we", or "our"), the provider of the StrengthXPhysio website and the services accessible from the StrengthXPhysio website (which are collectively referred to in these General Terms and Conditions as the "StrengthXPhysio Service").

You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the StrengthXPhysio Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:

Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

Company: when this policy mentions "Company," "we," "us," or "our," it refers to TECHFORWARD SOLUTIONS LIMITED, Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong which is responsible for your information under these General Terms and Conditions.

Country: where StrengthXPhysio or the owners/founders of StrengthXPhysio are based, in this case, the Hong Kong.

Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit StrengthXPhysio and use the services.

Service: refers to the service provided by StrengthXPhysio as described in the relative terms (if available) and on this platform.

Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: StrengthXPhysio’s site, which can be accessed via this URL: https://www.strengthxphysio.com

You: a person or entity that is registered with StrengthXPhysio to use the Services.

RESTRICTIONS

You agree not to, and you will not permit others to:

License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or commercially exploit the website or make the platform available to any third party.

Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of StrengthXPhysio or its affiliates, partners, suppliers, or the licensors of the website.

RETURN AND REFUND POLICY

Thank you for shopping at StrengthXPhysio. We appreciate that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at StrengthXPhysio. We’ll keep this as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at StrengthXPhysio, you agree to the terms set forth below along with StrengthXPhysio's Privacy Policy.

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to StrengthXPhysio with respect to the website shall remain the sole and exclusive property of StrengthXPhysio.

StrengthXPhysio shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

YOUR CONSENT

We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.

LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by StrengthXPhysio. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

COOKIES

StrengthXPhysio uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that StrengthXPhysio may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at StrengthXPhysio’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform StrengthXPhysio when you stop using the Service. You acknowledge and agree that if StrengthXPhysio disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the General Terms and Conditions modification date below.

MODIFICATIONS TO OUR WEBSITE

StrengthXPhysio reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

UPDATES TO OUR WEBSITE

StrengthXPhysio may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates").

Updates may modify or delete certain features and/or functionalities of the website. You agree that StrengthXPhysio has no obligation to (i) provide any Updates or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website and (ii) subject to the terms and conditions of this Agreement.

THIRD-PARTY SERVICES

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that StrengthXPhysio shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. StrengthXPhysio does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or StrengthXPhysio.

StrengthXPhysio may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement.

SMS Marketing

By consenting to StrengthXPhysio’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@strengthxphysio.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

1. Arbitration:

By using or purchasing StrengthXPhysio products or services, you agree that any controversy, claim, action, or dispute between you and StrengthXPhysio arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of StrengthXPhysio’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

  1. Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong, but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of Hong Kong, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

  2. Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of StrengthXPhysio’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong.  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with StrengthXPhysio. You are responsible for ensuring StrengthXPhysio’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

2. Class Action Waiver:

You and StrengthXPhysio agree that you may bring or participate in Claims against StrengthXPhysio only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and StrengthXPhysio agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

Contact information 

Business Name: StrengthXPhysio

Company Name: TECHFORWARD SOLUTIONS LIMITED

Company Number: 76317223

Email: support@strengthxphysio.com

Phone: +41779170344

Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Contact Form: Click Here

Business Hours: Monday to Friday between 9:00 am to 6:00 pm Eastern Time Zone (EST/EDT)

Response Hour: Our customer service team typically responds within 24 to 48 hours during business days.